Scan your computer and export scan logs in ESET Windows home products

Issue

  • ESET technical support has requested a Computer scan log
  • You suspect that your computer is infected (slow or abnormal behavior)
  • Access other types of log files

This article applies to the following products:

  • ESET NOD32 Antivirus
  • ESET Internet Security
  • ESET Smart Security
  • ESET Smart Security Premium

Details

Computer scans should be performed to examine your computer for infiltrations. We recommend that a Computer scan be run at least twice a month, or more frequently for high-risk computers as part of routine security measures. Regular scanning can protect your computer against the following:

  • Threats that were already present on your computer before your ESET product was installed.
  • Dormant, potentially harmful files on your system which may have been undetectable by older virus definitions.
  • Infections which occurred while the real-time scanner was disabled (possible only if turned off by the user).

In some cases, our analysts can more effectively troubleshoot your issue if they have access to the system logs created by your ESET product.

Solution

I am a business user | Are you a Mac user? |  Are you an Android user?

  1. Open your Windows ESET product. How do I open my ESET product?

  2. Click Computer scan → Scan your computer to initiate the computer scan.

Figure 1-1

You can pause or cancel a scan at any time by clicking Pause or Cancel to the right of the progress bar.

Figure 1-2

  1. Upon completion, a summary window showing the number of scanned, infected, and cleaned objects will be displayed. To view detailed results of the Computer scan log, click Show log.

Version 9.x: To view detailed results of the Computer scan log, see below.

Figure 1-3

The scan log details will appear in the Computer scan screen. Save the log and send it to technical support.

Figure 1-4

What if a threat is found?

If a threat was detected during your Computer scan and you are unable to resolve it, click the appropriate article below for step-by-step instructions:


Version 9.x: To see scan log:

  1. Click Tools → More tools.

Figure 1-2
Click the image to view larger in new window

  1. Click Log files.

Figure 1-3
Click the image to view larger in new window

  1. Select Computer scan from the drop-down menu. Double-click the line representing the most recently completed scan. A new Computer scan window will appear and display the scan log details.

Figure 1-4
Click the image to view larger in new window


Save the log and send it to technical support:

  1. Right-click anywhere in the Computer scan window and select Export all from the context menu.

Figure 2-1

  1. In the Save As window, select Desktop as the save location.
  2. Type Computer Scan into the File name field. It is important that you use exactly this file name for ESET technical support to process your request as quickly as possible.
  3. Select Text file (*.txt) from the Save as type drop-down menu and click Save. It is important that you send your log in the form of a text file for ESET technical support to process your request as quickly as possible.

Figure 2-2

  1. Attach this file to an email reply to ESET technical support. Our representatives will examine the scan log and respond as soon as possible with the recommended steps to address your issue (if you plan to submit a scan log to ESET technical support, you must first open a case with ESET technical support).