How can I scan and remove Potentially Unwanted Applications (PUAs) in ESET Windows home products?

Issue

  • Enable Strict cleaning to have your ESET product automatically remove PUAs

This article applies to the following products:

  • ESET NOD32 Antivirus
  • ESET Internet Security
  • ESET Smart Security
  • ESET Smart Security Premium

Solution

Version 10.x 

  1. Open your Windows ESET product. How do I open my ESET product?

  2. Make sure that your ESET product is configured to detect potentially unwanted, potentially unsafe and suspicious applications. The scan will not clean applications for which detection is not enabled.
     
  3. Press F5 on your keyboard to open Advanced setup. Expand Antivirus  
    On-demand computer scan. Expand Threatsense parameters, scroll down to view the Cleaning level setting and select Strict cleaning from the drop-down menu. Click OK to exit Advanced setup.

    Figure 1-1

  4. Click Computer scan → Advanced scans → Custom scan.

    Figure 1-2

  5. Select the check box next to Computer, click the gear icon and then select Smart scan from the Scan profile drop-down menu.
     
  6. Click Scan. Your ESET product will automatically clean or delete all known threats found during the scan.

    Figure 1-3


Version 9.x and earlier

  1. Open your Windows ESET product. How do I open my ESET product?

  2. Make sure that your ESET product is configured to detect potentially unwanted, potentially unsafe and suspicious applications. The scan will not clean applications for which detection is not enabled. How do I configure settings for PUA detection?
     
  3. Click Computer scanCustom scan.

    Figure 1-1
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  4. Select Smart scan from the Scan profile drop-down menu, select the check box next to Computer and then click Setup.

    Figure 1-2
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  5. In the Cleaning section, select Strict cleaning from the Cleaning level drop-down menu and click OK.

    Figure 1-3
    Click the image to view larger in new window

  6. Click Computer scan Custom scan.



    Figure 1-4
    Click the image to view larger in new window

  7. Select Smart scan from the Scan profile drop-down menu and click Scan (or Scan as Administrator). Your ESET product will automatically clean or delete all known threats found during the scan.

    Figure 1-5
    Click the image to view larger in new window